Privacy Policy

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1. Introduction

Sonorous (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, mobile applications, classes, shop or fee-payment flows, and related communications.

By using our services, you acknowledge that you have read this policy. If you do not agree, please do not use our services.

2. Scope

This policy applies to:

● Visitors and users of sonorous.org.in and linked pages

● Students, parents/guardians, teachers, and staff using Sonorous mobile or web properties

● Customers purchasing instruments, courses, or related products

● Anyone contacting us by phone, email, forms, or messaging

3. Information we may collect

3.1 You provide directly

● Identity: full name, parent/guardian name (where applicable), date of birth or age, gender (if provided)

● Contact: email address, mobile number(s), postal address

● Account: login identifiers, password (stored using appropriate security practices; we do not display your password)

● Education / preferences: instrument or course interests, class choices, notes or bio you choose to share

● Payments: billing-related details as needed to process fees or purchases (handled in line with our payment partners’ policies)

● Communications: messages you send to us or through in-app features (e.g. support, class or group messaging where enabled)

● Any other information you voluntarily submit through forms, registration, or profiles

3.2 Automatically collected

● Device and app data: device type, operating system, app version, general diagnostics needed to run the service

● Usage: features used, session information, and similar analytics where we or our vendors process them to improve stability and experience

● Cookies and similar technologies on the website (including traffic analysis as described in any cookie banner you see on the site)

3.3 From third parties

● Payment processors, authentication or messaging providers, or analytics tools, strictly as needed to deliver the service

We do not knowingly collect personal information from children beyond what is necessary for enrollment with appropriate parental involvement; parents/guardians should supervise minors’ use of our services.

4. How we use your information

We use personal information to:

● Provide and administer music classes (online, offline, or hybrid), schedules, attendance, and related academic operations

● Operate accounts, authentication, and app features (including chat or collaboration tools where offered)

● Process registrations, fees, orders, deliveries, and customer support

● Send service-related notices, class updates, and (where permitted) marketing about Sonorous offerings; you may opt out of non-essential marketing where the law allows

● Improve our website, apps, curriculum, and security

● Comply with law, respond to lawful requests, and protect our rights and users’ safety

We process data on lawful bases appropriate under applicable law, such as performance of a contract, legitimate interests, consent where required, and legal obligation.

5. Sharing of information

We may share information with:

● Service providers who assist us (hosting, email/SMS, payments, analytics, customer support), under confidentiality and processing terms

● Teachers and staff who need data to deliver classes and operate the school

● Legal and safety: authorities when required by law or to protect rights, safety, and integrity of our services

● Business transfers: a successor in a merger, acquisition, or asset sale, subject to continued protection of personal data as required

We do not sell your personal information in the conventional sense of selling lists to unrelated advertisers. If we use advertising or analytics partners, we configure them consistent with this policy and applicable law.

6. Data retention

We retain personal information only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements. When retention is no longer required, we delete or anonymise data in line with our internal practices.

7. Security

We implement reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and careful sharing of account access.

8. Your rights and choices

Depending on applicable law (including India’s data protection framework), you may have rights to:

● Access, correct, or update your personal information

● Withdraw consent where processing is consent-based

● Object to or restrict certain processing

● Request erasure where applicable

● Lodge a complaint with a supervisory authority, where available

To exercise these rights, contact us at Soubhagya@sonorous.org.in. We may need to verify your identity before fulfilling requests.

9. International transfers

If data is processed outside India, we take steps consistent with applicable law to ensure appropriate safeguards.

10. Third-party links and services

Our website or apps may link to third-party sites or embed third-party tools. Their privacy practices are governed by their own policies; we are not responsible for their content or practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last updated” date and, where appropriate, notify you through the app, website, or email.

12. Contact

For privacy questions or requests: Soubhagya@sonorous.org.in

Sonorous Music School, 101, Manya Elite, Silpa Park, Kondapur, Hyderabad, Telangana 500084, India